Shipping policy

Delivery Policy

Delivery Information

At The Flat Roofing Shop, we work with trusted fulfilment partners to dispatch your order as quickly and safely as possible.

Estimated delivery times are displayed on each product page and during checkout. Orders placed before the daily cut-off time will usually be processed the same working day. Orders received after the cut-off will normally be processed on the next working day.

Please ensure your payment has been completed before the cut-off time so your order can be processed without delay.

Delivery Charges

Delivery costs are calculated at checkout based on:

  • Your delivery postcode
  • The size and weight of your order
  • The products being purchased

Any applicable delivery charges will be clearly displayed before you complete your purchase.

Delivery Times

Most orders are delivered on the next working day after dispatch where available.

Please note that delivery times are estimates and cannot be guaranteed. Occasionally courier delays may occur due to traffic, weather, or other unforeseen circumstances.

If your order has not arrived within the expected delivery window, please contact us and we'll investigate the delay with the courier.

Pallet Deliveries

Large or heavy orders may be delivered on a pallet.

Pallet deliveries are made kerbside only. The driver may assist further at their discretion, but this cannot be guaranteed.

Please ensure someone is available to receive pallet deliveries.

Delivery Hours

Our courier partners normally deliver between:

Monday to Friday
8:00am – 6:00pm

Unfortunately, we cannot request specific delivery times.

Choosing a Delivery Date

If you would prefer your order to arrive after a particular date, please include your preferred delivery date in the Order Notes during checkout.

Where possible, we will hold your order and dispatch it accordingly. While we will always try to meet your requested date, this cannot be guaranteed.

Saturday Delivery

We do not currently offer Saturday delivery.

Split Deliveries

Some orders may arrive in more than one shipment.

This commonly happens with larger orders where different products are dispatched separately. Any split deliveries should still arrive within the expected delivery timeframe.

If You Are Not Home

Most deliveries require a signature.

If nobody is available, the courier may:

  • Attempt delivery again on the next working day
  • Return the goods to their local depot
  • Leave the parcel in accordance with any delivery instructions you have provided

You may authorise the courier to leave your order with a neighbour or in a safe place. Please note that if you choose this option, the goods are left at your own risk and The Flat Roofing Shop cannot accept responsibility for any loss or theft after delivery.

UK Delivery Only

We currently deliver throughout mainland UK.

Unfortunately, we do not currently offer direct international shipping. Customers wishing to export goods may arrange collection through their own freight forwarding company.

Damaged or Missing Deliveries

We recommend inspecting your order before signing for delivery whenever possible.

If your order arrives damaged:

  • Sign for the goods as Damaged where possible.
  • Notify us within 3 days of delivery.
  • Email photographs of the damage together with your order number to theflatroofingshop@gmail.com.

If your order has not arrived after the estimated delivery date, please contact us as soon as possible so we can begin an investigation with the courier.